1. Login
Sometimes you may need to reset your password. You can log in from https://www.shapepayroll.com/ and choose either Employee or Payroll Login.
Employees log in to view payslips here: https://employee.shapepayroll.com/login
Employers and Payroll Admins log in to manage payroll here: https://app.shapepayroll.com/login
2. Select Forgotten Your Password
Select Forgotten Your Password. You will be taken to Password Recovery where you can enter the email address you signed up with.
3. Go to your email and copy the token
You will then be sent a token by email. Make sure you copy it and enter it into the SAME place you requested the token. You can then create a new password and log in as normal.
Trouble logging in still?
Here are some things to consider:
I didn't receive an email?
Are you using the email you signed up with?
Did you enter the correct email address?
Did you receive a welcome email from us when you first signed up? If not, you may have signed up with an incorrect email.
The token isn't working
Have you copied the token from the email and entered a new password?
Did you close the browser? You need to keep the browser open for the token to work.
Do you have auto-fill on your browser? Sometimes, the browser is very good at attempting to predict your names and passwords for you. Delete any pre-filled boxes and re-enter the information.
If you can't log in, please drop us a message at Contact Us and we will do our best to assist you.