By business size
Enterprise
Full service enterprise payroll software with market-leading integrations
Small or medium-sized
Easy to use cloud payroll software for UK businesses
By industry
Care
Specialist cloud-based payroll for the care industry
Recruitment
Cloud-based pay and bill software for temporary recruitment
Shape embedded
Embed payroll software in your SaaS platform
UK payroll API
Automate any payroll operations with the Shape API

HMRC RTI Errors

Common errors HMRC send back when they reject the FPS or EPS.

Authentication Failure. The supplied user credentials failed validation for the requested service (1046)

How to solve this error message and contact details for HMRC.

The submission of this document has failed due to departmental specific business logic in the Body tag. The entry must be a valid UTR. Please check. (7816)

How to solve this error message and contact details for HMRC.

The submission of this document has failed due to departmental specific business logic in the Body tag. This submission cannot be accepted as it does not fall within the eligible filing period (7806)

How to solve this error message and contact details for HMRC.

Getting StartedMy AccountThe Shape HubCompany SetupMigrating Payroll Software Import FilesPay Run SettingsPensionsNest IntegrationCustom FieldsEmployeesStarterLeaversDirectorsProcess PayrollPaymentsDeductionsManage PensionsHMRC NoticesReports and FormsPayroll JournalsRTI SubmissionsHMRC PaymentsHMRC RTI ErrorsYear EndUK Rates and ThresholdsTaxNational InsuranceCIS Stop Being An Employer